Return Policy
Last updated 241227
RETURN ADDRESS
STREAMLINED BACKSHOP
22638 PIN OAK DRIVE
ATHENS, AL 35613
RETAIL PRODUCT RETURNS AND REFUNDS
You may return any item or order for refund or exchange up to 14 days from the date of receipt.
Returns will only be accepted for new and unused product. Open items are not returnable or refundable. Non-functioning open items, specifically electrically energized merchandise, must be handled as warranty as described below. ANY DCC DECODER, COMMAND STATION, THROTTLE OR OTHER DCC PRODUCT THAT HAS BEEN OPENED AND/OR ENERGIZED WITH ELECTRICITY MUST BE HANDLED AS WARRANTY... NO EXCEPTIONS.
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned after 30 days from date of purchase will be in the form of store credit redeemable on your next purchase. The original shipping and handling charges as well as the 5% credit card processing fee are not refundable. A 15% restocking fee will be assessed on return of any product after 14 days from date of receipt. A 5% processing fee + $1 postage/handling fee will be assessed for refunds by check in lieu of store credit.
Returned or out-of-stock / out-of-production merchandise (SHELF IN THE CORNER MERCHANDISE) shipped using the FREE SHIPPING offer will be assessed a restocking fee of 15% of order total or the actual shipping costs, whichever value is greater.
Please mail your package in a prepaid (insured and tracked at your discretion and expense) package to the address listed.
- SBS4DCC is not responsible for damage or loss of return items.
- All returns should packaged in the original mailing box or equivalent.
- An envelope or padded mailer is not sufficient packaging to protect DCC decoders from shipping damage.
Streamlined Backshop is not responsible for any shipping charges associated with the return of any merchandise. All requests should be made in writing and are subject to inspection and approval by Streamlined Backshop upon receipt.
MADE-TO-ORDER RETURNS AND REFUNDS
While we make every effort to manufacture and test Made-To-Order items as accurately as possible, we do make mistakes. Made-To-Order items ARE NOT returnable or refundable especially made-to-order designs that are, well, made just for you. Please write or call us to discuss your concerns. We usually don't need to do more than talk to resolve these kind of situations.
WARRANTY
Most items are supplied with a manufactures warranty that applies to that item specifically. Please refer to the manufacturers website for information about their specific policies.
Non-functioning open items, specifically electrically energized equipment, must be handled as warranty as described below. ANY DCC DECODER, COMMAND STATION, THROTTLE OR OTHER DCC PRODUCT THAT HAS BEEN OPENED AND/OR ENERGIZED WITH ELECTRICITY MUST BE HANDLED AS WARRANTY... NO EXCEPTIONS.
CLICK HERE to see a summary of each Manufacturers Warranty Terms.