Return Policy
Last updated 240116
WARRANTY:
Most items are supplied with a manufactures warranty that applies to that item specifically. Please refer to the manufacturers website for information about their specific policies.
CLICK HERE to see a summary of each Manufacturers Warranty Terms.
Streamlined Backshop will warrant decoder installations and custom-made products for a period of 14 days from date of shipment for failures resulting from a faulty installation or assembly. This warranty does not cover failures as a result of erased, lost, or modified programming, mis-handling or mis-use of the product. This warranty covers time and materials only.
Streamlined Backshop is not responsible for any shipping charges associated with any warranty claim. All claims should be made in writing and are subject to inspection and approval by Streamlined Backshop.
MADE-TO-ORDER RETURNS AND REFUNDS:
While we make every effort to manufacture and test Made-To-Order items as accurately as possible, we do make mistakes. Made-To-Order items ARE NOT returnable or refundable especially made-to-order designs that are, well, made just for you. Please write or call us to discuss your concerns. We usually don't need to do more than that to resolve these kind of situations.
RETAIL PRODUCT RETURNS AND REFUNDS:
You may return any item or order for refund or exchange up to 14 days from the date of purchase.
Returns will only be accepted for new and unused product. Open items are not returnable or refundable. Non-functioning open items, specifically electrical equipment, must be handled as warranty as described above. ANY DCC DECODER, COMMAND STATION, THROTTLE OR OTHER DCC PRODUCT THAT HAS BEEN OPENED AND/OR POWERED WITH ELECTRICITY MUST BE HANDLED AS WARRANTY... NO EXCEPTIONS.
Refunds for items returned within 14 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned after 14 days from date of purchase will be in the form of store credit redeemable on your next purchase. The original shipping and handling charges as well as the 5% credit card processing fee are not refundable. A 15% restocking fee will be assessed on return of any product after 14 days. A 5% processing fee + $1 postage/handling fee will be assessed for refunds by check in lieu of store credit.
Returned or out-of-stock merchandise shipped using the FREE SHIPPING offer will be assessed a restocking fee of 15% of order total or the actual shipping costs, whichever value is greater.
Please mail your package in a prepaid, insured, traceable method to the address below.
SBS4DCC is not responsible for damage or loss of return items.
All returns should packaged in the original mailing box or equivalent. An envelope or padded mailer is not sufficient packaging to protect DCC decoders from shipping damage.
STREAMLINED BACKSHOP
22638 PIN OAK DRIVE
ATHENS, AL 35613